You can't afford
to be late.

1. Definitions

• "Company", "we", "us", "our" refers to Quick Motion Ltd, the courier service provider.
• "Customer", "you", "your" refers to the person or business booking the service.
• "Consignment" means any parcel, package, pallet, document, or goods transported by us.
• "Same Day Service" means direct, point to point delivery with no additional stops unless agreed.
• "Scheduled Service" means a pre booked collection and delivery at agreed times.
• "Pallet Service" means transport of palletised goods.
• "Working Hours" means 07:00–19:00 unless otherwise agreed.

2. Service Agreement

2.1 By booking a service, you agree to these Terms & Conditions.

2.2 All bookings are subject to driver and vehicle availability.

2.3 We reserve the right to refuse any consignment that is unsafe, illegal, improperly packaged, or exceeds vehicle limits.

3. Customer Responsibilities

3.1 You must provide accurate collection and delivery details.

3.2 Goods must be properly packaged, labelled, and safe to transport.

3.3 You must ensure someone is available to hand over and receive the consignment.

3.4 Any waiting time caused by the customer may be chargeable.

4. Delivery & Transit

4.1 Delivery times are estimates unless a guaranteed service is agreed in writing.

4.2 Same Day deliveries are completed as direct journeys unless otherwise agreed.

4.3 We may use subcontracted drivers who meet our standards.

4.4 Risk in the goods remains with the customer unless enhanced insurance is purchased.

5. Restricted & Prohibited Items

The following items cannot be transported without prior written approval:

• Cash, jewellery, precious metals
• Dangerous goods (ADR), explosives, flammables
• Live animals
• Perishable food requiring temperature control
• Illegal items or substances

We reserve the right to open and inspect any consignment if required by law.

6. Pricing & Payment

6.1 Prices are based on distance, vehicle type, weight, size, and urgency.

6.2 Waiting time, additional stops, tolls, parking, or delays may incur extra charges.

6.3 Payment terms: Business accounts: 14–30 days (as agreed); Private customers: payment upfront or on delivery.

6.4 Late payments may incur interest under the Late Payment of Commercial Debts Act.

7. Liability & Insurance

7.1 Standard liability is limited to £50 per consignment unless otherwise agreed.

7.2 Additional insurance can be arranged upon request before collection.

7.3 We are not liable for: Poor packaging, Fragile items not declared, Consequential loss (e.g., lost profits, missed deadlines), Delays caused by traffic, weather, accidents, or events outside our control.

8. Cancellations & Failed Collections

8.1 Cancellations within 30 minutes of booking are free.

8.2 After a driver has been dispatched, a cancellation fee may apply.

8.3 If the customer is not present at collection, a failed collection fee may apply.

9. Claims Procedure

9.1 All claims must be submitted in writing within 48 hours of delivery.

9.2 Evidence of damage, value, and packaging may be required.

9.3 Claims will not be accepted if goods were improperly packaged or prohibited.

Quick Motion Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with UK GDPR.

1. Information We Collect

• Name, company name, address
• Email address and phone number
• Collection and delivery addresses
• Payment information (processed securely by third party providers)
• Tracking and delivery notes
• Website usage data (cookies, analytics)

2. How We Use Your Information

• Process bookings and deliver consignments
• Communicate updates, confirmations, and invoices
• Improve our services and website
• Maintain internal records
• Comply with legal obligations

We do not sell or share your data with third parties for marketing.

3. Your Rights

Under UK GDPR, you have the right to access your data, request correction or deletion, object to processing, and request data portability. Contact us to exercise these rights.

1. Service Availability

• Operating hours: 07:00–19:00, Monday–Saturday
• Out of hours services available by prior agreement

2. Response Times

• Same Day Bookings: Driver dispatched within 30–60 minutes (subject to availability)
• Scheduled Bookings: Collection at the agreed time window
• Quotes: Provided within 10–30 minutes during working hours

3. Performance Targets

• 98% on time collection
• 98% on time delivery
• 100% POD availability

These are targets, not guarantees.

4. Insurance

• Goods in Transit: cover up to £50,000 per consignment, subject to accurate declaration of the goods.
• Public Liability: £2,000,000 cover.
• Insurance certificates are available on request for venues and client compliance requirements.

1. Cancellations

Free cancellation: Within 30 minutes of booking or before a driver has been dispatched.

Chargeable cancellation: If a driver has already been dispatched, a cancellation fee of £15–£40 may apply.

2. Failed Collections

A failed collection fee of £15–£40 may apply if no one is present, goods are not ready, access is blocked, or an incorrect address is provided.

3. Refunds

Refunds are issued if you paid upfront and the job was cancelled before dispatch, or if we are unable to complete the job due to our own fault. Refunds are processed within 3–5 working days.